1. LEGAL NOTICES
SAS au capital de 83 000 euros
RCS Bobigny 794 443 812
11 rue de Bretagne
For all suggestions or information concerning this site, please contact the webmaster at:
OVH Sarl : 140 Quai du Sartel – 59100 ROUBAIX
2.1. The present General Terms and Conditions of sale (hereinafter referred to as "G.T.C.S.") defines the terms and conditions according to which all persons (“the Customer”) may order or buy products sold by KONEYMA, i.e. merchandise listed in the e-sales catalogue—sold online by the company a www.artonvel.com ("the Website").
3. APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE
3.1. The present G.T.C.S. should be read by the Customer before making an order.
3.2. Filling in the order form and confirming the order on the Website, signifies full and unconditional agreement with the present G.T.C.S., which shall be the only terms and conditions applicable to the following contract.
3.3. KONEYMA reserves the right to modify the present G.T.C.S. in part or in full, at any time.
4. CHARACTERISTICS OF THE MERCHANDISE ON OFFER
4.1. The products on offer to the Customer are those listed in the catalogue published on the Website. The offer is limited to available supplies and contingent upon proper website operation.
4.2. Each product is presented accompanied by a photograph and a description written by KONEYMA. These descriptions, intended to provide the Customer with key product characteristics before the finalization of any order, may not be used as grounds for any liability action against KONEYMA in any way whatsoever. The product photographs, provided for informational purposes only, are not contractually binding.
5. ORDER PLACEMENT AND CONFIRMATION
5.1. To order on the Website, a Customer must open an account and enter two user identifiers: an e-mail address and a password selected by the Customer when creating the account. These identifiers are and will be treated in strictest confidence. The Customer may obtain these identifiers by sending a request to KONEYMA Internet Customer Service Department. The reply will be made by e-mail only, to the address associated with the customer account.
5.2. To order goods, the Customer undertakes to fill out the order form fully, carefully and accurately. In other words, the Customer undertakes to complete the lines required to process the order properly:
- Specify desired product(s)
- Specify invoicing address
- Specify delivery address
- Specify desired mode of payment
- Validate order after verification
- Payment as provided by the terms and conditions
5.3. KONEYMA will confirm the order and the payment:
ñ On the Website, once payment has been made
ñ By e-mail, to the e-mail address indicated by the Customer
5.4. To modify an Internet order
For any order modifications (billing or delivery address, delivery date etc.), please contact our Customer Service Department at least 3 working days before the original delivery date (5 working days if the delivery address is outside France) by e-mail: firstname.lastname@example.org
5.5. KONEYMA reserves the right to refuse an order if the Customer fails to fulfil any one of these obligations. More generally, and for any reason whatsoever, it may refuse any order that appears abnormal or incomplete. No order is final until it has been confirmed by KONEYMA. KONEYMA will confirm its acceptance or non-acceptance of an order within 2 business days starting when the order has been entered on the Website.
6. MEANS OF PAYMENT
6.1. Products may be purchased on the Website via a secure payment system run by the banking institution used by KONEYMA. The credit card payment is validated immediately.
6.2. To be registered, the order must be paid in full. Any unpaid orders will not be delivered.
7.1. Purchase orders and invoices are kept on computer, under reasonable security conditions, for KONEYMA by its host www.ovh.com
7.2. This is a reliable method of storage by KONEYMA over time of electronic documents that can be retrieved by way of proof.
8. THE RIGHT TO CANCEL AN ORDER
8.1. The Client has the right to cancel an order and return the goods to KONEYMA within 7 calendar days from the date of delivery of the goods, on the condition that the said goods are returned in their original state and packaging. Under no circumstances should the goods have been worn.
Should the delay of 7 calendar days expire on a Saturday, Sunday or public holiday, it is prolonged to the next working day.
The Client will be reimbursed with the full amount of his purchase within 30 days by bank transfer (KONEYMA does not reimburse postage costs), once the goods have been received by KONEYMA. Sale goods (or goods benefiting from an offer or promotion) are neither refunded nor exchanged.
9. SHORTAGE OF SUPPLY
9.1. Our product offerings are valid as long as supplies are available. Any product that becomes unavailable will be removed from the online sales catalogue as soon as possible.
9.2. If there is a shortage of a particular product, KONEYMA will call or e-mail the Customer as soon as possible to find a solution:
- postpone delivery until the product is available again, if and when this is possible
- replace the product with one that is comparable in terms of quality and price
10.1. The prices listed on the purchase order are in Euros, inclusive of tax, ex-KONEYMA.
10.2. We charge separately for delivery. The delivery rate depends on the destination, weight and volume of the package.
11. PRODUCT DELIVERY
11.1. Deliveries are made to destinations in metropolitan France and the countries with current standards, within the delivery time indicated at the time of order by the Customer.
11.2. The Customer is responsible for the information relative to the recipient's name and address. This information should be precise, accurate and complete (e.g. it should include the door code and the floor) to enable delivery under normal conditions.
11.3. If a package has to be returned because there was an error in the address or it was impossible to make delivery to the address indicated, KONEYMA cannot be held responsible in any way.
11.4. If a delivery address is not sufficiently complete or precise, KONEYMA reserves the right to call the recipient to obtain the details needed to make delivery, which means that the telephone number must be correct and the recipient has to be available to answer the phone.
11.5. We do not take orders for delivery to a post office box address.
11.6. In the event of the Customer’s absence at the time of and if there is suitable access to the recipient’s post box, the carrier will leave notification instructing the recipient to pick up the package at the post office indicated. In case of delivery by courier, and absence by the recipient, the order will automatically be returned to our boutique.
KONEYMA cannot be held responsible in any way for any deterioration of the products due to any delay in delivery or pick-up.
11.7. If a delivery is made outside the specified time frame, this does not entitle the Customer to any compensation.
11.8. Finally, once the product has been turned over to the carrier and is under its responsibility, if it is not delivered for any other cause relative to Customs, labour strikes or damage or any other cause of force majeure as defined by the French courts, the sale will be null and void, and the Customer may obtain a refund for the order amount to the exclusion of all other indemnities.
12. COMPLAINTS AND REFUNDS
12.1. The Customer must verify that the contents of the package delivered correspond to his order. We will only process complaints received by us within 48 hours of delivery.
12.2. Complaints should be sent to:
- Postal mailing address:
11 rue de Bretagne
- E-mail address: email@example.com
12.3. Any refund or credit will be made within 21 days. The Customer will be notified by e-mail.
13. PRODUCT GUARANTEE
13.1. KONEYMA does its utmost to reproduce colours as accurately and consistently as possible. We draw your attention to the fact that slight differences may occur between the colour shown in the catalogue and the colour of the actual goods. In most cases, these slight differences are due to screen settings on the computer and do not represent a defect or fault. For any questions relating to our products, please contact us by email firstname.lastname@example.org
14. INTELLECTUAL PROPERTY / COPYRIGHT INFORMATION
14.1. All of the elements used on the Website (photographs, illustrations, pictograms, descriptions, logo, and trademark) are and remain the exclusive intellectual property of KONEYMA.
14.2. None of the elements used for the Website (e.g. software applications, visual components or audio material) may be reproduced, broadcast, exploited, circulated or used in any way whatsoever, either in part or in full, without express prior authorization from KONEYMA , which holds all of the copyrights.
15. PROTECTION OF PERSONAL INFORMATION
15.1. When a Customer places an order on the Website, this signifies that he agrees to allow KONEYMA to use his personal information. This information is required to process orders properly.
15.2. All of this information is processed with care and treated in strictest confidence. The file containing this information is declared to the National Commission for Data Protection and Liberties (Number.................).
15.3. Under the French data protection law of January 6, 1978, the Customer is entitled to access and modify information concerning himself. To exercise this right and obtain this information, the Customer can contact KONEYMA at the following address 11 rue de Bretagne 93000 Bobigny
We reply to this type of request within one month.
16. INDEPENDENCE OF CLAUSES
16.1. If one of the present Terms and Conditions is found inapplicable or is invalidated for any reason, this fact will not affect the application or validity of the other provisions contained in the General Terms and Conditions. A term or condition that has been invalidated or found inapplicable will be replaced by a clause that is as close as possible to it.
17. FORCE MAJEURE
17.1. Neither KONEYMA nor the Customer may be held liable for any failure or delay in the performance of any of the contractual obligations set forth in the present G.T.C.S. if said failure or delay is due to a case of force majeure.
17.2. Here, force majeure is taken to mean any external, unforeseeable and irresistible event as defined by Article 1148 of the French Civil Code. The following are expressly considered to be cases of force majeure or fortuitous event, in addition to those generally held to be such under French jurisprudence and by the French courts: Full-scale or partial strikes, lockouts, riots, civil unrest, insurrection, war, severe or unusual weather conditions, epidemics, the interruption of transport or supply for any reason, earthquakes, fires, storms, flooding, water damage, governmental or legal restrictions, legislative or regulatory changes in the business environment computer failures, the interruption of telecommunications including the operation of telecom networks, any change in the basic mathematical principles governing the theory of cryptographic algorithms, used for public key infrastructure and any other case beyond the control of the Parties preventing normal performance of the contract.
18. GOVERNING LAW
18.1. The present terms and conditions are exclusively governed by French law. Any dispute or litigation relative thereto shall fall under the jurisdiction of the Tribunal de Commerce de Paris.